A formal complaint is a way to let us know that you are not happy with some aspect of our services.

We may be able to resolve the issue as a service request or as part of a different complaints or appeal process.

Service requests

A service request is not a complaint and is a request for us to do something for you. Before making a complaint, you should let us know if there is an issue we need to put right.

You can report most issues online, including:

• missed bin collections
• parking fine appeals
• antisocial behaviour
• planning application comments
• complaints about a taxi driver or operator

View a full list of issues you can report to us.

When we get your complaint, it might be something we can fix straight away or it may be an issue we were not aware of that we can resolve as a service request.

In these cases, we may reclassify your complaint to a service request. If we do this, we'll contact you and let you know who will respond to your service request.

Other complaints or appeal processes

We have separate complaint or appeal processes for some things that are different to making a formal complaint, including:

• antisocial behaviour case review
• BCP Homes complaints
• Blue Badge appeals
• Council Tax Support disputes and appeals
• complaints about councillors
• fixed penalty notices for littering and fly-tipping
• food hygiene rating appeal
• Housing Benefit disputes and appeals
• insurance claims against us
• planning appeals about the refusal of planning permission
• school admission appeals

If the issue is not a service request or you have reported it to us and you do not think we have taken appropriate action or responded in a suitable way, you can make a formal complaint.