Do not report a missed bin collection if your whole road has not been collected as we will already be aware of this.
If you put the correct bin out on your collection day and we missed it, let us know and we will come back to empty it. Please leave your bin/container out until we've been back to empty it.
We will not collect your bin if the:
- recycling is not sorted or includes items we cannot recycle
- garden waste bin includes materials we cannot take
- bin is not out when we collect - make sure you put your bin out by 5am on your collection day
- waste is not all inside the bin
- bin is too heavy
- bin is compacted - you need to make sure waste will easily fall out when the bin is collected
How to report a missed bin collection
Before reporting a missed bin:
- wait until after 11pm on your collection day
- check to see if your address is on our list of missed bin updates