If you are unhappy about decisions being made about you, people who are working with you, services you are receiving or the way you are being treated please tell someone that you trust.

This could be:

• your carer
• your social worker
• your independent reviewing officer (IRO)
• your advocate (someone who acts on your behalf)
• the BCP Council’s complaints team

Make a complaint

If you make a complaint, we will listen and tell you we have received your complaint within 3 working days. Contact us:

• by phone on 01202 118484
• by email on cscomments@bcpcouncil.gov.uk

We will talk to you and find out what you want to happen next. We will make a plan and tell you how we will deal with your complaint.

We will tell you how long it will take and keep talking to you during the time it takes to deal with your complaint.

If you are unhappy with what we decide, there are different stages that we can use to look at your complaint. We will let you know more about these when you make your complaint.

If you are still unhappy with what we decide, you can send your complaint to the Local Government and Social Care Ombudsman. 

Get help from Coram Voice

Coram Voice is an independent advice service for children and young people in care, on the edge of care and care leavers. They can help you understand your rights and help you find an advocate to help you.