If your complaint has not been resolved at Stage 1 and you want to take it further, contact the complaints team within 20 working days of getting your Stage 1 response.

Please let us know what has gone wrong and what you would like us to do about it.

We might consider your complaint in a Stage 2 review.

If your complaint is part of the Children’s Act complaints procedure, we will ask an independent person to help with the investigation.

The team will let you know when you can expect a reply or a resolution. This can be up to 65 working days.

Once the complaint has been reviewed, a senior manager will write to tell you what has been found and what has been done about it.