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Bulky waste collections

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Household duty of care

Report anyone who is not registered

Report anyone who is not registered to the Environment Agency on 03708 506 506

As a householder, you must take reasonable steps to check that people removing waste from your home are authorised to do so.

Before you let someone other than us take waste away for you, you should:

  • ask the person taking the waste where it will be taken to and ask to see their Waste Carriers Licence, if they do not have one, do not use them
  • check whether they are registered on the Environment Agency's public register of waste carriers or call 03708 506 506
  • keep a record of any paperwork they give you, the dates you used them, their name, telephone number, and registration number so that if they do fly-tip your waste you will be able to pass their details to us

If the person who takes the waste from you is not authorised to do so, or your waste is illegally disposed of (for example, fly-tipped), you could be prosecuted and fined if you have not taken all reasonable measures to meet your duty of care obligations.

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