If you have moved and need to change the address on your bus pass, please use our form to let us know where you have moved to. You will need to create or login to your online account first.

If you have moved out of the Bournemouth, Christchurch and Poole area, you will need to apply for a new pass from the area where you now live. Please let us know and return your old pass to us once your new pass has been received.

If you have moved into the Bournemouth, Christchurch and Poole area and have been using a pass issued elsewhere, we will be unable to renew it automatically and you will need to apply for an older person's or disabled person's bus pass as a new applicant.

You will need your bus pass ID number.