Published on Friday 10 November 2023
If you know a window or balcony door catch isn’t working or missing, please report it to us immediately so that we can take action. Call our Customer Service Team on 0800 028 1870.
Here are some more tips to help prevent accidents:
- If your home has window restrictors to limit how far a window will open, it is important to make sure you use them correctly and that they are in good working order
- Restrictors must never be released other than to clean your windows. Immediately afterwards they must be put back into the correct safety position
- You should never release the restrictors and open windows to their full extent just to let more air into your home
- Some windows have safety locks to prevent them from being opened, except when being cleaned. Make sure that these type of windows are kept closed at all times when you're not cleaning them. They should not be opened for ventilation and the key should be kept securely out of reach of children and vulnerable adults
- Do not place furniture or store items under windows or on balconies. Children or vulnerable adults may be curious and unaware of the dangers
- It only takes few seconds for an unsupervised child or vulnerable adult to climb onto a table, chair, or plant pot and become unsteady and fall. Please keep objects clear of windows and balconies for their safety
- Report it to us immediately if window restrictors or balcony door catches are not working or missing