All cases of damp and mould in council homes are investigated with an aim to deal with the issue as quickly as possible.

We identify issues with mould and damp by using:

• stock condition surveys
• reports from residents
• staff and trade operative visits

Depending on the cause of the damp and mould, there are multiple methods we carry out to deal with any problems.

These could include:

• work to the structure of the home
• cleaning and treating the affected areas
• making sure the heating system is working correctly
• making sure the ventilation system is working correctly and possibly adding more if needed
• monitoring equipment placed in the home to record internal temperatures and humidity levels
• advice and support with dealing with moisture and managing condensation

Contact us about damp and mould in your council home

If you are worried about damp and mould in your council home, please call us on 0800 028 1870 (9am to 5pm Monday to Thursday, 9am to 4:30pm on Fridays).

Alternatively, you can email housing.repairs@bcpcouncil.gov.uk if you live in Bournemouth or repairs.helpdesk@bcpcouncil.gov.uk if you live in Poole.