The Your Money Team is here to give all council housing residents across Bournemouth, Christchurch and Poole free and confidential advice on all welfare benefits to make sure you claim all that you are entitled to. We can help you with:
- tailored advice to maximise your income through welfare benefits
- in-depth benefit assessments checking for accurate calculations
- ensuring all the correct elements are included in your Universal Credit award
- assistance to complete a UC50 Capability For Work form
- assistance to complete Housing Benefit, Council Tax Support and Pension Credit forms
- assistance to complete disability benefit applications
- signposting for free debt advice
Housing Benefit and Universal Credit
You may be able to claim Housing Benefit or Universal Credit to help you pay your rent.
If your Universal Credit includes a housing cost element, it is your responsibility to pay this to us towards your rent. If you need to request a direct payment to the landlord, call us on 0800 028 1870 and ask to speak to an Income Officer.
Council Tax Support
You can pay less, or in some cases not have to pay anything towards your Council Tax if you are eligible for Council Tax Support.
Discretionary Housing Payments
Discretionary Housing Payments are a possible short term solution if you are struggling with your housing costs.
The team can offer advice by telephone, or you can make an appointment at an agreed location.
You can contact us by:
- telephone on 0800 028 1870
- email at yourmoney@bcpcouncil.gov.uk