Our strategy is linked to the corporate strategy which sets out 2 key priorities:

• Our Place and Environment: vibrant places where people and nature flourish, with a thriving economy in a healthy, natural environment
• Our People and Communities: everyone leads a fulfilled life, maximising opportunity for all

Our priorities

Our delivery plan sets out the key actions for the Housing Revenue Account (HRA). It includes actions to be completed by us but also by others who deliver services through the HRA for residents.

The delivery plan will also support the council’s priorities through the Housing Strategy:

• meeting future growth needs
• preventing homelessness and rough sleeping
• improving housing options, opportunities, and choice for all
• empowering and co-creating neighbourhoods where residents wish to live and be part of the community
• improving safety and sustainability across Bournemouth, Christchurch, and Poole’s housing

Our responsibilities

We are responsible for:

• repairs, maintenance, and improvements in homes and on estates
• collecting rent
• supporting tenants to manage their tenancies
• keeping our estates clean and tidy and dealing with anti-social behaviour (ASB)
• engaging with and listening to customers and communities
• working with BCP Council to build and acquire new homes