What to do if you see a burst pipe or water main

If you find a leak or burst pipe in your home, you should telephone a plumber immediately.

If you see a water leak or burst pipe in the road, on a pavement or any other place, you can report it to Bournemouth Water via their online form or Wessex Water, using their reporting system.

Bournemouth Water and Wessex Water provide water locally and should be contacted for further water supply resilience information.

Power cuts and general electrical advice

SSE provide emergency contact telephone numbers for most electricity providers on their website. They also provide good practical advice and tips on how to best help you and your family during a power cut situation and other adverse conditions.

If problems with electrical supply are continued or extensive you should contact the National Grid for further advice and support.

Gas services

If you suspect a gas leak or unsafe gas equipment, call the National Gas Emergency Number for free on 0800 111 999.

Register as a vulnerable or high priority customer

For some, utilities such as electricity are essential, and outages can be hazardous. Some residents may have important medical equipment that is essential for their wellbeing or live in a house that is only heated by electricity.

Providers can register these customers as high priority – ensuring their supply is uninterrupted or has a contingency in place.

If you are eligible, contact Wessex Water Customer Care Plus and/or SSE Priority Services Register.